SHIPPING POLICY
1. Order Processing
a. PackGrab strives to process and ship orders promptly. Orders are typically processed within 5 business days.
b. During peak seasons or special promotions, order processing times may be extended.
2. Shipping Methods
a. PackGrab offers a range of shipping methods, including standard and expedited options. Shipping costs and estimated delivery times are calculated during the checkout process.
b. The availability of shipping methods may vary based on the delivery address.
3. Shipping Locations
a. PackGrab ships to addresses within Australia. For international orders, please note that additional customs fees, taxes, or duties may apply upon delivery.
4. Order Tracking
a. Once your order is shipped, you will receive a confirmation email with tracking information.
b. You can track the status of your order by entering the provided tracking number on our website or through the carrier's tracking portal.
5. Delivery Times
a. Estimated delivery times are provided during the checkout process and are based on the selected shipping method and destination.
b. Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as customs processing or extreme weather conditions.
6. Shipping Costs
a. Shipping costs are calculated based on the weight of your order and the selected shipping method.
b. Free shipping promotions may be available for orders that meet specified criteria.
7. Customs and Duties
a. For international orders, customers are responsible for any customs fees, taxes, or duties imposed by the destination country.
b. PackGrab is not responsible for delays caused by customs processing.
8. Shipping Restrictions
a. Some items may be subject to shipping restrictions based on their size, weight, or destination. These restrictions will be communicated during the checkout process.
9. Lost or Damaged Shipments
a. In the event of a lost or damaged shipment, please contact our customer support team at info@packgrab.com.au for assistance.
10. Changes to This Shipping Policy
a. We reserve the right to update and amend this Shipping Policy. Changes will be effective upon posting on our website. It is your responsibility to review this Shipping Policy periodically.
11. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact our customer support team at info@packgrab.com.au
12. Governing Law
This Shipping Policy is governed by and construed in accordance with the laws of Australia.
Last Updated: [14/01/2024]